What information should I provide during a dispute?

Provide as much relevant information as possible when opening a dispute. Clear and complete evidence helps Xnvia review the transaction and understand what happened.

Depending on the transaction, useful evidence may include:

• Payment receipts or confirmations
• Bank or wallet transaction details
• Transaction IDs or blockchain hashes
• Relevant messages or communication between the parties
• Screenshots showing the transaction status or payment details
• Any other information relevant to the dispute

When submitting screenshots or other evidence:

• Make sure the complete information is visible.
• Use clear, readable images.
• Do not crop out relevant information.
• Do not edit, alter or manipulate evidence.

Xnvia may request additional information from either party while reviewing the dispute.